Building a long-term relationship with customers is an important part of running a successful business. Here are 5 ways to help you do...

When Growth Planning for a client, we use a process which carries the mnemonic AUDIO. You can find out more about it here. The second...

According to the major financial analysts we’re about to descend into another recession - driven by the cost-of-living crisis. Having...

I was chatting to the CEO of a fast-growing e-commerce company the other day. We got on to the topic of customer retention and...